Privacy
Privacy Policy
Last updated Jan 19, 2026
1. Information we collect
- Account data such as name, phone number, and email address when you initiate an exchange.
- Transaction metadata (amounts, sender/recipient numbers, device, IP) required to process your request.
- Support interactions and feedback to help us improve the product.
2. How we use your data
- Execute transfers between MTN Mobile Money and Orange Money wallets.
- Verify your identity, prevent fraud, and comply with regulations.
- Send transactional updates, receipts, and important product notices.
3. Sharing & disclosure
- We share the minimum necessary data with payment processors, mobile network operators, and compliance partners.
- We may disclose information if required by law, court order, or government request.
- We never sell customer data to third parties.
4. Data security
- All requests travel through TLS-encrypted channels.
- Sensitive secrets are stored using industry-standard encryption and strict access controls.
- We continuously monitor for suspicious activity and enforce rate limits.
5. Data retention
- Transaction records are kept for at least 5 years to meet regulatory requirements.
- Support conversations may be retained for quality assurance and training.
- You may request deletion of optional profile data by contacting support.
6. Your rights
- Access or update the information you provided.
- Request a copy of your transaction history.
- Ask us to correct inaccuracies or delete non-essential data where legally permitted.
7. Contact
- Email: support@m-xchange.com
- WhatsApp: +237 670 474 234